At FreshlyX, we strive to provide you with a seamless and reliable shipping experience for our fresh homemade prepared products. Please take a moment to review our shipping policy:
Shipping and Delivery
Our shipping is free on orders worth ₹499 and above, and ₹50 will be charged on orders below ₹499.
Order Processing: We aim to ship all orders within 1–3 days of receiving your order. Our commitment to delivering freshly prepared products is at the core of our service.
Shipping Partner: To ensure the safe and timely delivery of your order, we partner with trusted courier services like EKART, XPRESSBEES, DELHIVERY, and other reliable shipping providers known for their efficiency and reliability.
Shipping Duration: The shipping time may vary based on your delivery address PIN code. On average, deliveries can take between 4–8 days from the date of shipment. Factors such as location and accessibility contribute to the variability in delivery times.
Regions & Transit Time (Excluding Order Processing Time)
| Region | Delivery Time |
|---|---|
| Kerala (Palakkad, Thrissur, Ernakulam, Kochi, Kollam), Tamil Nadu (Coimbatore, Salem), Karnataka (Bangalore) | 1–3 Days |
| Andhra Pradesh, Kerala, Tamil Nadu, Karnataka, Maharashtra (Mumbai, Thane, Pune), Gujarat (Ahmedabad), Delhi | 3–5 Days |
| Uttar Pradesh, Haryana, Chandigarh, Maharashtra, Gujarat, Goa, Madhya Pradesh, Chhattisgarh, Jharkhand | 4–6 Days |
| West Bengal, Bihar, Odisha, Rajasthan, Punjab, Himachal Pradesh, Uttarakhand | 4–6 Days |
| Andaman & Nicobar Islands, Jammu & Kashmir, Daman & Diu, Dadra & Nagar Haveli | 6–8 Days |
| Assam, Meghalaya, Mizoram, Manipur, Nagaland, Sikkim, Arunachal Pradesh, Tripura | 8–10 Days |
Order Tracking: We understand the importance of knowing the status of your order. Rest assured, we actively track all shipments to provide you with real-time updates. You will receive a tracking number once your order is shipped, allowing you to monitor its journey until it reaches your doorstep.
Order Rejection
If an order is rejected at the time of delivery by a customer, or the customer does not respond to the courier partner’s calls or messages at the time of delivery, an amount of ₹50 (transit charges) will be deducted from the total order value, and the remaining amount will be refunded to the original payment method.
So, please provide the correct address and contact number while placing your order. If there are any changes to your phone number after dispatching the order, please contact us via WhatsApp or email to update your contact details.
Freshness Guarantee: Our commitment to delivering fresh products is unwavering. We take every precaution to ensure that your order reaches you in optimal condition, preserving the quality and flavour of our offerings.
Contact Us
If you have any questions or concerns regarding your shipment, feel free to contact us:
Email: info@freshlyx.in
WhatsApp: +91 86677 60889
Website: https://freshlyx.in/
We are here to assist you and provide the information you need.
Thank you for choosing FreshlyX. We appreciate your trust in our products and services.