At FreshlyX, we do not accept returns on our products due to our commitment to quality and safety.
Please take a moment to review our Refund Policy:
Refunds are allowed only in the following unlikely cases:
- Packets that have live or dead weevils or where the product has gone bad at the time of delivery.
- Packets that are torn or not sealed properly at the time of delivery.
- Products that have expired or gone bad by the time of delivery.
Proof of purchase (order confirmation/invoice) must be provided to raise a refund request. Once the product has been used, it will not be eligible for a refund.
To raise a refund request, contact us at info@freshlyx.in or WhatsApp us at +91 86677 60889.
Order Rejection
If an order is rejected at the time of delivery by the customer, or if the customer does not respond to the courier partner’s calls or messages during delivery, an amount of ₹50 will be deducted from the total order value as transit charges, and the remaining amount will be refunded to the original payment method.
To avoid such situations, please provide the correct shipping address and contact number while placing your order. If there are any changes to your phone number after your order has been dispatched, please contact us via WhatsApp to update your details.
Cancellation
An order cancellation request will be accepted only if the product has not yet been dispatched by us. If the cancellation request is accepted, you will be entitled to receive a full refund of the order amount.
FreshlyX reserves the right to cancel or refuse to accept any order due to various reasons, including but not limited to the non-availability of stock, pricing errors, or other unforeseen circumstances.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product.
You are required to share an unboxing video or clear images of the product so that we can evaluate the issue. Once verified, we will initiate the refund process.
We have a 5-day refund policy, which means you have 5 days after receiving your order to request a refund.
Refunds
If your refund request is approved, the refund will be processed to your original payment method.
Please note that your bank or payment provider may take 5–10 business days to process and reflect the refunded amount in your account.
Contact Us
If you have any questions or concerns regarding returns and refunds, feel free to contact us:
Email: info@freshlyx.in
WhatsApp: +91 86677 60889
Website: https://freshlyx.in/
We are here to assist you and provide the information you need.
Thank you for choosing FreshlyX. We appreciate your trust in our products and services.