Privacy Policy
Last Updated:
This Privacy Policy explains our policies and procedures regarding the collection, use, and disclosure of your data when you use our platform and services. It also tells you about your privacy rights and how the law protects you. We use your information to provide, operate, and support our services. By using the Service, you agree to the collection and use of data in accordance with this Privacy Policy.
Interpretation
The words with the initial letter capitalized have meanings defined under the following conditions. These definitions shall have the same meaning whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for you to access our products and services.
Affiliate means any entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of more than 50% of shares, equity interest, or voting rights.
Company (referred to as “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Botkovai.
Cookies are small files placed on your computer, mobile phone, or other device by the website, containing details of your browsing history and other information.
Country refers to Tamil Nadu, India.
Device means any device that can access the Service such as a computer, mobile phone, or tablet.
Personal Data means any information that relates to an identified or identifiable individual.
Service refers to services provided through the Botkovai Website, including AI chatbot, WhatsApp automation, and CRM solutions.
Service Provider means any third-party company or individual who processes data on behalf of the Company to help operate, support, or improve the Service.
Third-party Social Media Service refers to any website or social network through which a user can log in or create an account.
Usage Data refers to data collected automatically when using the Service.
Website refers to Botkovai, accessible from
https://freshlyx.in
Collecting and Using Your Data
Types of Data We Collect
Personal Data
While using our Services, we may request you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
-
Email address
-
First name and last name
-
Phone number
-
Business name
-
Address, State, City, ZIP/Postal code
-
Messages or enquiry details submitted through forms or chatbot
Usage Data
Usage Data is collected automatically while using the Service.
This may include:
-
IP address
-
Browser type and version
-
Pages visited
-
Date and time of visit
-
Time spent on pages
-
Device information
-
Operating system
-
Interaction and analytics data
When accessing the Service via mobile, we may collect device type, unique device ID, mobile operating system, and other diagnostic data.
Data Collected Through Chatbot and CRM
When you use Botkovai services, we may collect:
-
Customer conversations
-
Lead information
-
Contact details
-
Follow-up history
-
Campaign and engagement data
This helps automate communication, manage leads, and improve customer support.
Data from Third-Party Social Media Services
We may allow users to sign in or register using third-party platforms such as:
-
Google
-
Facebook
-
Instagram
-
LinkedIn
-
YouTube
If you choose to connect these services, we may collect information such as your name, email address, and profile details associated with those accounts. By providing this data, you allow us to use and store it in accordance with this Privacy Policy.
Technologies and Cookies
We use cookies and similar tracking technologies to track activity on our Services and store certain information.
These technologies may include:
Cookies: Small files stored on your device. You can instruct your browser to refuse cookies, but some parts of the Service may not function properly.
Web Beacons: Small electronic files used to count users, track page visits, and measure performance.
Cookies may be:
-
Session Cookies (deleted after closing the browser)
-
Persistent Cookies (remain on your device)
Use of Your Data
The Company may use Personal Data for the following purposes:
-
To provide and maintain our Service
-
To manage your account and registration
-
To automate WhatsApp communication and chatbot responses
-
To contact you via email, phone, SMS, or WhatsApp
-
To send service updates and important notifications
-
To provide offers and information related to our services
-
To manage your enquiries and support requests
-
To analyze performance and improve our platform
-
For business transfers such as merger, acquisition, or restructuring
-
For marketing, analytics, and service improvement
Sharing of Your Information
We may share your information:
-
With Service Providers for hosting, analytics, and support
-
With business partners to provide services or promotions
-
With affiliates under common control
-
During business transfers or restructuring
-
With your consent for specific purposes
We do not sell your personal data.
Security of Your Data
The security of your personal information is important to us. We use commercially acceptable methods to protect your data, but no method of transmission over the Internet is 100% secure.
Links to Other Websites
Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies.
Contact Us
If you have any questions about this privacy policy, you can contact us:
By email: mohan@etherservices.com
By visiting this page on our website: https://freshlyx.in/#contact
By phone number: +91 95972 71533
By Visiting Our Location: 144, Sengupta Street, Ram Nagar, Coimbatore – 641009